FAQ

Welcome to the Mint In Box Toys Help Center! Below you'll find answers to the most common questions our customers ask about shopping with us. If you can't find what you're looking for, our friendly customer service team is always happy to help.

Ordering

Q: How do I place an order? A: Simply browse our online store, add the items you'd like to purchase to your cart, and proceed to checkout. You'll be guided through providing your shipping address, billing information, and payment method. Once your payment is confirmed, you'll receive an order confirmation email with your unique order number and purchase details.

Q: Can I modify or cancel my order after placing it? A: We process orders quickly, but you may cancel or request changes within 24 hours of placement, provided your order has not yet been processed or shipped. Please contact us as soon as possible at info@mintinboxtoys.com with your order number and the changes you'd like to make. Once an order has entered processing or has been dispatched, modifications or cancellations are no longer possible — though you may return the item(s) upon delivery in accordance with our Return & Refund Policy.

Q: I placed an order but haven't received a confirmation email. What should I do? A: Please check your spam or junk folder first. Confirmation emails are sent automatically within minutes of a successful order. If you still can't locate it, contact us at info@mintinboxtoys.com or call (651) 342-2085 and we'll resend your confirmation right away.

Q: Is there a minimum order amount? A: No. There is no minimum purchase requirement. Every order ships free, regardless of the order total.

Q: Can I place an order over the phone? A: Currently, all orders must be placed through our online store. If you need assistance navigating the checkout process, our customer service team is happy to walk you through it.

Payments

Q: What payment methods do you accept? A: We accept the following payment methods:

Credit Cards: Visa, Mastercard, American Express, Discover
Debit Cards: Visa Debit, Mastercard Debit
PayPal

We do not accept cash, personal checks, money orders, wire transfers, or cryptocurrency.

Q: Is it safe to enter my payment information on your website? A: Absolutely. Your security is our top priority. All transactions are protected by 256-bit SSL encryption, and we are fully compliant with PCI DSS (Payment Card Industry Data Security Standard). We never store your full credit card number on our servers — all payment data is handled exclusively by our certified payment processors.

Q: What currency are prices displayed in? A: All prices on our website are displayed and charged in US Dollars (USD).

Q: Why was my payment declined? A: There are several common reasons for a declined payment:

Incorrect card number, expiration date, CVV, or billing address
Insufficient funds or credit limit reached
A temporary hold placed by your bank on online transactions
Security restrictions triggered by your card issuer

We recommend double-checking your details, ensuring sufficient funds are available, and contacting your bank if the issue persists. You can also try an alternative payment method. If you continue to experience problems, reach out to us at info@mintinboxtoys.com.

Q: Will I be charged sales tax? A: Sales tax is calculated automatically at checkout based on your shipping destination. Tax rates vary by state, county, and municipality. The exact tax amount will be displayed on your order confirmation email.

Q: Are there any hidden fees? A: No. There are absolutely no hidden fees. The price you see on the product page is what you pay, plus any applicable sales tax. Shipping is always free.

Q: Do you offer financing, installments, or buy-now-pay-later options? A: Not at this time. All orders must be paid in full at the time of purchase.

Shipping

Q: Do you offer free shipping? A: Yes! We offer free standard shipping on every order within the contiguous United States. There is no minimum purchase required.

Q: How long does processing take? A: All orders are processed within 1–3 business days from the date of purchase. Orders placed before 3:00 PM Central Time (CT) on a business day are typically processed the same day. Orders placed after that time will be processed on the next business day. Please note that processing times do not include weekends or public holidays.

Q: How long will delivery take after my order ships? A: Standard shipping delivery typically takes 4–7 business days once your order has been dispatched. Delivery times may vary depending on your location and the shipping carrier.

Q: Which shipping carriers do you use? A: We partner with UPS, FedEx, and USPS to ensure reliable and timely delivery of your order.

Q: Will I receive a tracking number? A: Yes! Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a direct link to track your package in real time through the carrier's website.

Q: Do you ship internationally? A: Currently, we ship only within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations at this time.

Q: Do you ship to P.O. Boxes? A: No, we are unable to ship to P.O. Boxes, APO/FPO military addresses, or certain remote and rural areas. If your address falls under a restricted zone, we'll contact you to discuss alternatives or issue a full refund.

Q: My package was marked as delivered but I haven't received it. What do I do? A: Please first check around your property, with neighbors, or at your building's package room. If you still can't locate your package, please contact us within 5 business days of the expected delivery date with your order number and tracking number. We'll investigate with the carrier and work to resolve the issue promptly.

Returns & Refunds

Q: What is your return policy? A: We want you to love your purchase! If you're not completely satisfied, you may return most items in accordance with our Return & Refund Policy. Please refer to that policy for full details on eligible items, return windows, and instructions.

Q: How do I initiate a return? A: To start a return, please contact our customer service team at info@mintinboxtoys.com or call (651) 342-2085 with your order number and reason for the return. We'll guide you through the process and provide a prepaid return shipping label.

Q: Is return shipping free? A: Yes! Return shipping is completely free on all orders. We provide prepaid return shipping labels at no cost to you.

Q: How long does it take to receive my refund? A: Refunds are processed back to your original payment method within 10 business days of us receiving and inspecting your return. Please allow additional time for the refund to appear on your bank or credit card statement, as processing times vary by financial institution.

Q: Can I exchange an item instead of returning it? A: Yes. If you'd like to exchange an item for a different product, size, or option, please contact us and we'll be happy to arrange an exchange for you.

Q: What if I received a damaged or defective item? A: We're sorry about that! Please contact us within 5 business days of receiving your order. Include your order number, a description of the issue, and photographs of the damage. We'll arrange a replacement, reshipment, or full refund as quickly as possible.

Account & Privacy

Q: Do I need to create an account to place an order? A: You may be able to check out as a guest depending on the available options at checkout. However, creating an account allows you to track orders, save your shipping information, and enjoy a faster checkout experience on future purchases.

Q: How is my personal information protected? A: We take your privacy seriously. All personal and payment data is encrypted using 256-bit SSL technology and processed through PCI-compliant payment gateways. We never store full credit card numbers on our servers. For complete details, please review our Privacy Policy.

Q: How can I update my account information? A: You can update your personal details, shipping addresses, and payment information by logging into your account on our website. If you need assistance, contact us at info@mintinboxtoys.com.

Q: Will my information be shared with third parties? A: We do not sell your personal information. We only share data with trusted third-party service providers (such as payment processors and shipping carriers) as necessary to fulfill your orders and provide our services. Please refer to our Privacy Policy for full details.

Products

Q: Are the product images accurate? A: We make every effort to provide accurate, high-quality images and descriptions for all products. However, slight variations in color, texture, or appearance may occur due to differences in monitor settings, screen resolutions, and device configurations.

Q: Are product prices subject to change? A: Yes. Prices, discounts, and promotional offers are subject to change without notice. The price charged for any item is the price displayed at the time your order is placed, as confirmed in your order confirmation email.

Q: What happens if a product is listed at the wrong price? A: In the rare event of a pricing error, we reserve the right to cancel the affected order and issue a full refund. We are not obligated to fulfill an order at an incorrect price, even if a confirmation has already been sent.

General Questions

Q: What are your customer service hours? A: Our team is available during the following hours:

Monday: Closed
Tuesday – Saturday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 5:00 PM

(All times in Central Time)

Q: How can I contact you? A: You can reach us through any of the following channels:

Phone: (651) 342-2085
Email: info@mintinboxtoys.com
In-Store: 1266 Frontage Rd W, Stillwater, MN 55082

Q: Can I visit your physical store? A: Absolutely! We'd love to see you in person. Our store is located at 1266 Frontage Rd W, Stillwater, MN 55082. Stop by during our business hours to browse our full collection of collectible toys and figures.

Q: Do you offer gift cards? A: Please contact us directly or check our website for the latest information on gift card availability.

Q: How do I stay updated on new products and promotions? A: Follow us on social media and subscribe to our email newsletter to be the first to know about new arrivals, exclusive deals, and upcoming events.