Return & Refund Policy

At Mint In Box Toys, we take pride in offering a wide range of specialty items in pristine condition. Your trust is paramount to us, and we aim to ensure your complete satisfaction with every shopping experience. Should any issues arise with your order, our return process is designed to resolve them quickly and smoothly.

24-Hour Free Order Cancellation

Changed your mind right after placing an order? No problem. You may cancel your order within 24 hours of purchase at no cost and receive a full refund to your original payment method.

To cancel, simply email us at info@mintinboxtoys.com with your order number and a brief request to cancel. Our team will confirm the cancellation and process your refund promptly.

Please Note: Orders that have already been shipped or processed for fulfillment cannot be cancelled. Once your order has entered the shipping stage, it will follow the standard return process outlined below.

After 24 Hours: If you no longer wish to keep your order after the 24-hour window has passed, please refer to our standard return policy below.

Return Eligibility Window

For orders not cancelled within the 24-hour window, you have 30 days from the date of delivery to initiate a return. All return requests must be submitted within this timeframe to be considered valid. We encourage you to inspect your items promptly upon arrival so that any concerns can be addressed without delay.

Conditions for a Successful Return

To qualify for a full return, your item must satisfy the following requirements:

The product has not been opened, assembled, or removed from its original sealed packaging
All factory seals, shrink wrap, and tamper-proof stickers remain fully intact
The item is free from any customer-inflicted damage, scratches, or modifications
All original accessories, instruction manuals, and bonus inserts are included
You can provide a valid proof of purchase (order confirmation email, packing slip, or receipt)
The return is requested within the 30-day eligibility window

Items That Cannot Be Returned

The following categories are non-refundable and non-returnable:

Products with broken factory seals or opened packaging
Items that have been handled, played with, displayed, or damaged after delivery
Items returned without prior authorization from our customer care team

Exception: If your item arrives damaged, defective, or incorrect due to an error on our part, it is fully eligible for a return, replacement, or complete refund — regardless of the conditions listed above. Please refer to our Damaged or Defective Items section below for next steps.

Return Shipping

We provide free return shipping on all approved domestic returns. Once your return request is reviewed and authorized, a prepaid shipping label will be sent to your email at no charge. Simply print the label, securely seal the package, and drop it off at the nearest carrier location.

How to Start a Return — Step by Step

Send us an email at info@mintinboxtoys.com within 30 days of receiving your order. Include your order number, clear photographs of the item and packaging, and a brief reason for the return.
Await confirmation — our fulfillment team will review your request and respond with approval along with detailed shipping instructions.
Pack the item securely — use the original packaging whenever possible to protect the product during transit.
Ship the item back using the prepaid return label we provide.
Drop off the package at the designated carrier location and retain your tracking number for reference.

Important: Returns sent to us without prior authorization will not be accepted. Unauthorized shipments may be refused at our warehouse and will not be eligible for a refund.

Damaged, Defective, or Incorrect Items

We handle every order with extreme care, but shipping accidents can occasionally happen. If your item arrives crushed, torn, missing pieces, or is the wrong product entirely, please contact us within 5 business days of delivery with the following:

Your order number
High-resolution photographs showing the damage, defect, or incorrect item (including the outer shipping box)
A brief description of the issue

Our team will review the evidence and arrange one of the following resolutions at no cost to you:

A full replacement shipped with expedited delivery
A complete refund to your original payment method
A reshipment of the correct item if an order error occurred

We cover all return shipping costs for damaged, defective, or incorrect items — no exceptions.

Exchange Policy

Looking for a different figure, variant, or product? We offer exchanges for all eligible items that meet our return conditions. Here is how it works:

Email us at info@mintinboxtoys.com to confirm that your desired replacement item is currently in stock.
Return the original item by following the standard return process outlined above.
Once we receive and inspect the returned product, you may place a new order for your preferred item through our website.

Tip: If the replacement item is at a higher price point, you will be prompted to pay the difference at checkout. If it costs less, we can issue a partial refund or store credit for the balance.

Refund Processing

After we receive and inspect your returned item, we will send you an email notification confirming the refund decision.

If your refund is approved:

The refund will be issued to your original payment method within 10 business days

If more than 10 business days have passed since your refund was approved and you have not received it, please reach out to us directly so we can investigate the matter and escalate if necessary.

Frequently Asked Questions

Q: Can I return an item I purchased on sale or with a discount code? A: Yes. Sale items and discounted purchases follow the same return policy and conditions as regular-price items, provided all eligibility requirements are met.

Q: What if my return is outside the 30-day window? A: Unfortunately, returns submitted after 30 days from the delivery date cannot be accepted. We strongly encourage you to inspect and report any issues as soon as possible.

Q: Can I cancel an order that has already shipped? A: Once an order has shipped, it can no longer be cancelled. However, you may request a return within 30 days of delivery following our standard return process.

Q: How long does the entire return process take? A: From the moment we receive your package at our warehouse, inspection and refund processing typically takes 10 business days. You will receive email updates at each stage.

Contact Us

Our customer care team is ready to assist you with any questions about returns, refunds, exchanges, or your order. We're here to make your experience exceptional.

Mint In Box Toys

Phone: (651) 342-2085

Email: info@mintinboxtoys.com

Address: 1266 Frontage Rd W, Stillwater, MN 55082, United States

Business Hours: