At Mint In Box Toys, we take pride in offering a wide range of specialty items in pristine condition. Your trust is paramount to us, and we aim to ensure your complete satisfaction with every shopping experience. Should any issues arise with your order, our return process is designed to resolve them quickly and smoothly.
24-Hour Free Order Cancellation
Changed your mind right after placing an order? No problem. You may cancel your order within 24 hours of purchase at no cost and receive a full refund to your original payment method.
To cancel, simply email us at info@mintinboxtoys.com with your order number and a brief request to cancel. Our team will confirm the cancellation and process your refund promptly.
Please Note: Orders that have already been shipped or processed for fulfillment cannot be cancelled. Once your order has entered the shipping stage, it will follow the standard return process outlined below.
After 24 Hours: If you no longer wish to keep your order after the 24-hour window has passed, please refer to our standard return policy below.
Return Eligibility Window
For orders not cancelled within the 24-hour window, you have 30 days from the date of delivery to initiate a return. All return requests must be submitted within this timeframe to be considered valid.
Conditions for a Successful Return
To qualify for a full return, your item must satisfy the following requirements:
- The product has not been opened or used, and is in its original packaging with tags attached
- The item is free from any customer-inflicted damage, scratches, or modifications
- All original accessories and bonus inserts are included
- You can provide a valid proof of purchase
- The return is requested within the 30-day eligibility window
Items That Cannot Be Returned
The following categories are non-refundable and non-returnable:
- Products that have been opened or used (unless a quality issue is present — see exception below)
- Items that have been handled, played with, displayed, or damaged after delivery
- Items returned without prior authorization from our customer care team
Exception — Quality Issues: If your item has a manufacturing defect, material quality issue, or is not as described — even if the packaging has been opened — it is fully eligible for a return, replacement, or complete refund. Please contact us within 7 business days of delivery with photos and a description of the issue. We will resolve at no cost to you.
Exception — Damaged, Defective, or Incorrect Items: If your item arrives damaged, defective, or is the wrong product due to an error on our part, it is fully eligible for a return, replacement, or complete refund regardless of the conditions listed above. Please refer to our Damaged or Defective Items section below.
Return Shipping
A prepaid return shipping label will be provided for all approved domestic returns. Once your return request is reviewed and authorized, the label will be sent to your email.
How to Start a Return — Step by Step
- Send us an email at info@mintinboxtoys.com within 30 days of receiving your order. Include your order number, clear photographs of the item and packaging, and a brief reason for the return.
- Await confirmation — our fulfillment team will review your request and respond with approval and shipping instructions.
- Pack the item securely — use the original packaging whenever possible.
- Ship the item back using the prepaid return label we provide.
- Drop off the package at the designated carrier location and retain your tracking number.
Important: Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
If your item arrives crushed, torn, missing pieces, or is the wrong product, please contact us within 7 business days of delivery with your order number, high-resolution photographs, and a brief description. We will arrange a full replacement, refund, or reshipment at no cost to you.
Exchange Policy
We offer exchanges for all eligible items. Email us to confirm stock availability, return the original item following the standard process, and place a new order once we receive and inspect the return.
Refund Processing
Refunds are issued to your original payment method within 10 business days of receiving your return. If more than 10 business days have passed, please contact us directly.
Frequently Asked Questions
Q: Can I return a sale item? A: Yes. Sale and discounted items follow the same return policy.
Q: What if my return is outside the 30-day window? A: Returns after 30 days cannot be accepted.
Q: Can I cancel after my order has shipped? A: No, but you may return within 30 days of delivery.
Q: How long does the process take? A: Approximately 10 business days after we receive your package.
Contact Us
Mint In Box Toys
Phone: (651) 342-2085
Email: info@mintinboxtoys.com
Address: 1266 Frontage Rd W, Stillwater, MN 55082, United States
Business Hours:
- Monday: Closed
- Tuesday – Saturday: 10:00 AM – 7:00 PM
- Sunday: 10:00 AM – 5:00 PM