Overview
At Mint In Box Toys, we are committed to delivering a smooth, dependable, and enjoyable shopping experience from the moment you place your order to the moment it arrives at your door. This Shipping Policy outlines the terms, conditions, and timelines associated with the processing, shipping, and delivery of all orders placed through our online store. By placing an order with us, you acknowledge and agree to the shipping terms described on this page.
Domestic Shipping Only
We currently ship exclusively to addresses within the contiguous United States. Unfortunately, we do not offer international shipping at this time. If you have questions about shipping to a specific location, please contact our customer service team before placing your order.
Processing Time
All orders are processed and prepared for shipment within 1–3 business days from the date of purchase.
Order Cut-Off Time
- Orders placed before 3:00 PM Central Time (CT) on a business day will be processed the same business day.
- Orders placed after 3:00 PM Central Time (CT) will be processed on the next business day.
Important Notes
- Processing times are calculated on business days only and do not include weekends or public holidays.
- Delivery and processing times may be slightly extended during peak shopping seasons, holidays, or periods of unusually high order volume.
- In the event of an unexpected processing delay, we will notify you promptly via email with an updated timeline.
Delivery Time
Once your order has been shipped, standard delivery within the United States typically takes 4–7 business days, depending on your shipping destination and the carrier selected.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4–7 business days | FREE |
Shipping Costs
We are pleased to offer Free Standard Shipping on every order — no minimum purchase required, no hidden fees. There are no additional shipping charges at checkout or upon delivery.
Shipping Restrictions
We are unable to ship to the following locations at this time:
- P.O. Boxes
- APO/FPO military addresses
- Alaska and Hawaii
- U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa)
- Certain remote or rural areas that are not accessible by our standard shipping carriers
If we are unable to fulfill your order due to a shipping restriction associated with your provided address, we will contact you promptly to discuss alternative arrangements. If a suitable alternative cannot be identified, we will issue a full refund to your original payment method.
Order Confirmation and Tracking
Order Confirmation
Immediately after placing your order, you will receive an order confirmation email sent to the address you provided during checkout. This email will include:
- Your unique order number
- A complete summary of your purchase (items, quantities, and prices)
- The shipping address on file
- The estimated delivery timeframe
Please review your order confirmation carefully. If you notice any errors in your order details or shipping address, contact us right away so we can make corrections before your order enters processing.
Shipping Notification
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package in real time through the carrier's website.
Our Logistics Partners
We work with reputable, nationally recognized shipping carriers to ensure your order reaches you safely and on schedule:
| Carrier | Website |
|---|---|
| UPS (United Parcel Service) | ups.com |
| FedEx (Federal Express) | fedex.com |
| USPS (United States Postal Service) | usps.com |
Lost or Damaged Packages
While we take every precaution to ensure your order arrives in perfect condition, issues can occasionally arise during transit. If your package appears to be lost or arrives damaged, please reach out to us within 5 business days of the expected delivery date.
When contacting us, please provide the following information so we can resolve the issue as quickly as possible:
- Your order number
- Your tracking number
- A description of the problem
- Photographs of any visible damage to the package or product (if applicable)
Our team will review your case promptly and arrange a replacement, reshipment, or full refund as appropriate.
Incorrect Shipping Address
It is the customer's responsibility to ensure that the shipping address provided at checkout is complete, accurate, and up to date. Please double-check all address details — including apartment or suite numbers — before finalizing your order.
If you need to correct or update your shipping address after placing an order, contact us immediately at info@mintinboxtoys.com. We will do our best to make the change before your order is processed and shipped. Once an order has been dispatched, we may be unable to modify the delivery address.
Orders returned to us due to an incorrect or incomplete address provided by the customer may be subject to reshipment fees.
Shipping Disclaimer
- Mint In Box Toys is not responsible for shipping delays caused by carriers, severe weather conditions, natural disasters, customs processing, or other circumstances beyond our control.
- Once your order has been transferred to the shipping carrier, title and risk of loss for the products pass to you.
- All delivery timeframes provided are estimates only and are not guaranteed delivery dates.
- If your order has not arrived within the estimated delivery window, please contact us so we can investigate the status with the carrier on your behalf.
Contact Us
If you have any questions about our shipping practices, your order status, or anything else covered in this policy, our customer service team is here to help.
Mint In Box Toys
Phone: (651) 342-2085
Email: info@mintinboxtoys.com
Address: 1266 Frontage Rd W, Stillwater, MN 55082, United States
Business Hours:
- Monday: Closed
- Tuesday – Saturday: 10:00 AM – 7:00 PM
- Sunday: 10:00 AM – 5:00 PM